FOIRE AUX QUESTIONS

> Directly on www.eklohotels.com by clicking on RÉSERVER (BOOK). Our best rates are only available on our website!

> By phone, by calling the Eklo hotel of your choice.

• Lille : 03 74 09 00 06 / lille@eklohotels.com

• Bordeaux : 05 35 54 52 54 / bordeaux@eklohotels.com

• Clermont-Ferrand : 04 44 05 00 88 / clermontferrand@eklohotels.com

• Marne-la-Vallée : 01 85 49 17 70 - parismlv@eklohotels.com

• Toulouse : 05 82 95 92 31 / toulouse@eklohotels.com

• Lyon : 04 28 29 25 15 / lyon@eklohotels.com

• Roissy : 01 85 43 01 00 - pariscdg@eklohotels.com

• Montpellier : 04 11 93 20 21 / montpellier@eklohotels.com

• Paris Porte de Versailles : 01 84 19 00 00 /  parisexpo@eklohotels.com

• Paris Porte de Versailles : 01 84 19 00 00 /  parisexpo@eklohotels.com

Subject to availability, you can also obtain a last-minute reservation.

To be valid, prepayment of your reservation by credit card is required.
We accept Visa or Mastercard through our secure platform.

> If you booked online
As soon as your bank details have been verified, you will automatically receive a confirmation email sent to the email address you gave us.

> If you booked by phone
If our teams have dealt with your request personally, your stay is automatically recorded on our computer database. So, you can arrive at your chosen destination in complete peace of mind.

> If you took the cancellation option: OK!
The total amount of your stay (excluding the cancellation option) is fully refunded if you cancel by 18:00 on the day of your arrival at the latest.

> If you did not take the cancellation option: Oh no!
As indicated in our general terms and conditions of sale, any reservation made without the cancellation option cannot be refunded.
However, if you are caught in a snowstorm or some other unavoidable predicament, please feel free to drop us an email as there may be something we can do for you.

> If you want to change the type of room
Would you prefer a double room rather than a twin room? Write to your Eklo hotel's email address as soon as possible so that we can check our availability and assign you another room if necessary.

> If you would like to add options
Don't worry, you will be able to choose additional options very easily during your check-in!

Write to the email address of your Eklo hotel so that we can resend your invoice to you.

Whether by tram, bus, car, or teleportation, it’s very easy to reach our hotels, which are always located near a tram stop or a motorway exit.

To save time, plan your route on Google Maps:

Location of hotel Eklo du Havre 

Location of hotel Eklo du Mans 

Location of hotel Eklo Lille

Location of hotel Eklo Bordeaux

Location of hotel Eklo Clermont-Ferrand

Location of hotel Eklo Marne-la-Vallée

Location of hotel Eklo Toulouse

Location of hotel Eklo Lyon

Location of hotel Eklo Roissy

Our teams welcome you at the reception 24/7, efficiently and in a friendly manner. So, you can arrive at a time that suits you and pick up your card key. Check-in time : from 3pm.

Our rooms are available from 15:00 until 10:00 the next day. Or you can choose the Your Time option, which allows you to arrive earlier (from noon) or leave later the next day (until 13:00). You deserve a lie-in.

Visits, activities, restaurants, shops ...
Find our favoured addresses at the bottom of the page for Eklo hotels in the section ‘To discover in ...’.
Please don’t hesitate to ask us for advice; our team is at your service throughout your stay.

Thanks to the Animal option, your small pet (limited to 10kg) is welcome with us, in private rooms only and limited to one pet per room!

For everyone's comfort, however, we cannot allow your pet in the breakfast room.

We invite you to book a Family room, which can accommodate a travel cot (subject to availability). If you don't have a cot with you, we can lend you one (the price may vary).

Breakfast, in the form of an all-you-can-eat buffet, is served daily from 06:00 to 10:00. On request, we can also prepare it for you outside of these hours, and even in the middle of the night!

Contact us at reception with your request.

Discover our various living spaces by consulting the webpage of the Eklo hotel of your choice!

For the comfort and convenience of our guests, we have established inviting and friendly common areas on the garden levels of our hotels:

> Do you want to eat as you do at home? You can prepare a snack in the kitchen, where dishes, an oven, microwave and fridge are at your disposal. Except in Montpellier.

> Do you have work to do? You can work in peace in the common room. Just take a seat at one of our tables, which are placed facing the windows for more natural light during the day. You will also find electrical outlets there, so you can recharge your device at your convenience!

> You can also relax in front of our flat screen TV to watch a game or a show with friends.

We propose a shuttle service only for Eklo Roissy clients. 

Shuttle from the hotel to CDG airport and from CDG airport to the hotel from 6 a.m. to 11 a.m. & from 5 p.m. to 10 p.m. every 30 minutes without reservation. Price 6€/pers to be paid at reception upon check-in. Departure from Terminal 2 between B and D, at the hotel shuttle stop.